FAQS

After Hours Emergency Services

If anyone is in immediate danger please first call 911 immediately then contact our office. For all emergencies please call our office at 613-546-3400. During evenings and weekends this number will be dispatched directly to our after hours emergency team.

The direct After Hours Emergency Services number is 613-507-3269. 

Make sure that you provide us with the following information:

  • Name
  • Address
  • Phone number
  • Nature of the problem

If you suspect that the house is on fire or you smell smoke or smell natural gas:

  • Leave the property immediately
  • Call 911.
  • Once you have called 911, call emergency services at 613-507-3269.

No heat?

  • Check to see if you have power (switch, circuit breaker, fuse or may be one or more). If there is no power you need to restore power by turning on the switch, resetting the circuit breaker or changing the fuse. If you have power, proceed to the next step.
  • Check the thermostat. If the thermostat is programmable check the batteries (replace if necessary). Make sure that thermostat is turned up to the proper temperature setting. If your thermostat is functioning proceed to the next step.
  • Make sure your hydro, gas, oil or other has not been turned or cut off. If you still have your heating source, proceed to the next step.
  • Immediately call the office at 613-546-3400

No hot water? (Electric tank)

  • Check to see if you have power (switch, circuit breaker, fuse or may be one or more). If there is no power you need to restore power by turning on the switch, resetting the circuit breaker or changing the fuse and waiting for hot water to return. If you have power, proceed to the next step.
  • Check the thermostat on the tank if it has one. Make sure that the thermostat is turned up to the proper setting (not on vacation mode).
  • If you still have no hot water please check your electric bill for the phone number of the hot water tank rental company and call them directly. If you do not pay for the rental of the tank call the office at 613-546-3400

No hot water? (Gas)

  • Check to see if you have power (switch, circuit breaker, fuse or may be one or more). If there is no power you need to restore power by turning on the switch, resetting the circuit breaker or changing the fuse and waiting for hot water to return. If you have power, proceed to the next step.
  • Check the thermostat on the tank if it has one. Make sure that thermostat is turned up to the proper setting (not on vacation mode).
  • Check to see if the power vent exhaust motor is plugged-in. If it is not plugged-in, please plug it in and wait for hot water to return.
  • If you still have no hot water please check your utility bill for the phone number of the rental company and call them directly. If you do not pay for the rental of the tank call the office at 613-546-3400

Refrigerator or freezer not cooling?

  • Check power supply to electrical outlet is working (check circuit breaker or fuse)
  • Check that the fridge is turned on
  • If the fridge is still not cooling pick up bags of ice to help maintain your food until the fridge can be repaired. Send an email request for maintenance or wait until the next regular business hours and call the office at 613-546-3400

Dishwasher, microwave, washer or dryer not working?

Send email request for maintenance or wait until business regular business hours and call the office.

Stove not working? (Electric)

  • Check power supply to electrical outlet is working (check circuit breaker or fuse)
  • Check fuses in stove.
  • If stove is still not working send an email request for maintenance or wait until the next regular business hours and call the office.

Stove not working? (Gas)

  • Check power supply to electrical outlet is working (check circuit breaker or fuse)
  • Check that gas supply is turned on to the stove.
  • Check fuses in the stove.
  • If stove is still not working send an email request for maintenance or wait until the next regular business hours and call the office.

Leaking faucet(s)?

Turn off the water supply to the faucet (located under the sink). If the faucet does not have individual shut off valves, you will have to turn off the main water supply to the house. If you had to turn off the main water supply call the office at 613-546-3400 and someone will be out shortly.

Toilet leaking?

  • Turn off the water supply to the toilet (located at the rear of the toilet). Please contact the office at 613-546-3400
  • If you have other toilets, don't use this one and send an email request for maintenance or wait until the next regular business hours and call the office.

Water infiltration, sewer back-up or flooding?

Call emergency services at 613-507-3269

Locked out of property?

Call emergency services at 613-507-3269

Break-in?

  • Call the Police and report the break-in
  • Call the office immediately at 613-546-3400
  • Call emergency services at 613-507-3269(after hours)

No power?

Check for local power outages (Call the Hydro company or look around neighbourhood).

All other concerns.

Call the office during work hours at 613-546-3400

Call emergency services during after hours at 613-507-3269

What if I lost my keys or I am locked out?

The tenant is responsible for his or her keys. If locked out at night, our after service does not have authority to aid in any manner. If the keys are lost the tenant will be required to come into the office and are subject to replacement fees.